The Rosie Guarantee

The 90-day warranties offered by some home inspection companies are a marketing gimmick. They appear to offer you peace of mind, but for a price. Our Guarantee is different in that if it should have been found, we’ll pay to have it fixed like a girl – no deductible. We believe that if we missed something, we should make it right!

No. The Rosie Guarantee is not a Home Warranty. It is in place to cover defects that we should have found within the scope of a home inspection, but didn’t. A Home Warranty covers items that did work at the time of inspection, but fail at a later date. We do recommend that you purchase a full one-year home warranty from a reputable company.

It covers the stuff we can see and get to during an inspection that falls under our scope, but somehow got past our eagled eyed ladies. Coverage amounts per system are: Plumbing $250; Electrical $250; Built-in Appliances $250; HVAC $350; Garage $150; Structure $350; Roof $350.

Excluded Items – This Guarantee does not cover commercial properties or missed deficiencies related to one or more of the following items, systems, components and/or categories: any and all systems and components excluded from the home inspection as identified in the inspection report; any and all secondary and consequential damages related in any way to any Professional Services that are the subject of any claim made to the Company under this Guarantee; any system or component installed or method utilized to control or remove suspected hazardous substances; any system or component which was shut down or otherwise inoperable at the time of the home inspection; public or private waste disposal systems; any loss or damage caused by fire, explosion, smoke, water escape, changes that are not reasonably foreseeable in the level of underground water table, glass breakage, windstorm, hail, lightning, falling trees, aircraft, vehicles, flood, and earthquakes; any system or component not specifically identified as a Covered Professional Services by Identified Systems and Components in this Guarantee; any system or component not functional at the time the Professional Services were rendered; consequential or incidental damages; Professional Services related to any system or component where connecting piping, wiring and/or components were not readily accessible and visible at the time the Professional Services were rendered; any alleged nonconforming Professional Services that are presented for coverage because it relates to a system or component that is not in compliance with codes, regulations and/or ordinances; any stoppage of water regardless of the reason; any item excluded by the company’s inspection agreement or industry standards of practice; this Guarantee does not cover the failure of systems or components after the inspection is performed.

Not an Insurance Policy, Service Contract, or Home Warranty: The intent and purpose of this Guarantee is not to provide insurance coverage of any kind. It is not a contract where one undertakes to indemnify another or pay a specified amount upon determinable contingencies. It is not a contract or agreement by which the Company or Administrator, for consideration or not, promises to pay the Client upon the failure, destruction, loss or injury of something in which the Client has a pecuniary interest, or in consideration of a price paid, adequate to the risk, becomes security to the Client against loss by certain specified risks or to grant indemnity or security against loss for a consideration. Coverage is not predicated on the happening of any fortuitous event, any contemplated future occurrence or event, or any agreement by Company or Administrator to indemnify the Client against loss or damage to any system or component of the inspected property. This Guarantee is not insurance of the risk that any inspected system or component will remain free from defect for any period of time.

Exclusion of Other Warranties or Guarantees: EXCEPT FOR THE GUARANTEE SET FORTH IN HEREIN, THE PROFESSIONAL SERVICES ARE PROVIDED “AS IS”. THE COMPANY EXPRESSLY DISCLAIMS ANY AND ALL OTHER WARRANTIES OR GUARANTEES OF ANY KIND OR NATURE WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, DESIGN OR SUITABILITY, OR QUALITY OF SERVICE WITH RESPECT TO THE PROFESSIONAL SERVICES OR OTHER MATERIALS DELIVERED BY THE COMPANY. NO WARRANTIES OR GUARANTEES SHALL ARISE UNDER THESE TERMS AND CONDITIONS FROM COURSE OF DEALING OR USAGE OF TRADE. IN NO EVENT WILL THE COMPANY’S LIABILITY FOR DIRECT DAMAGES HEREUNDER EXCEED THE TOTAL VALUE OF AMOUNTS TO BE PAID FOR NONCONFORMING PROFESSIONAL SERVICES RELATIVE TO THE SYSTEMS AND COMPONENTS AT ISSUE. IN NO EVENT SHALL THE COMPANY HAVE ANY LIABILITY TO THE CLIENT FOR ANY LOST PROFITS, LOSS OF USE, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES CAUSED BY A BREACH OF THIS GUARANTEE, WHETHER OR NOT THE CLIENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Since this is a guarantee of our work, and not a warranty, it does have a time limit. You need to let us know right away if you notice something we missed. You have 90 days from the date of your inspection to start the claim process.

No way! We still maintain a solid Professional Errors and Omissions (E&O) policy for unthinkable situations. This program is simply to give you the confidence that we will do a good job as promised, or we will fix it like a girl!

The Rosie Guarantee is included with every full home inspection. Easy as that, Rosie’s got your back!

First and foremost, this Guarantee is about whether your inspector made a mistake or missed something on the inspection and NOT about a system or component failing after you moved in. This is a Professional Services Guarantee and not a home warranty or service contract. If something failed after you moved in, please file your claim with your home warranty company if one was purchased when you bought your home.

1. You (The Client) can make a claim by calling 844-315-7677 or emailing inspectionguarantee@porch.com
2. You must fill out a “Written Notification of a Claim” form that will be emailed to you. This form must be received by your Porch Claim Administrator (”PCA” – The Guarantee Administrator that manages the claims process on behalf of the Company) prior to the expiration of the Guarantee Period. The Client must send a summary of the issue including the Client’s name, phone number where the Client can be reached, the Client’s complete address, and a copy of the home inspection report prepared for you by the Company.
3. You must provide an account including specific identification of any nonconforming Professional Services. The Client must be able to show that the inspection was not accurate and have a professional provide documentation of such proof. The documentation should include any photographic evidence of the alleged nonconforming Professional Services, any reports or other documents prepared by a third-party and delivered to the Client that addresses the system or component involved in the alleged nonconforming Professional Services.
4. The claim must be filed prior to expiration of the Guarantee Period. Claims will only be processed after all necessary information has been received by PCA from the Client and all required documentation must be received within sixty (60) days (“Documentation Period”) following the filing date of the claim. Failing to provide the required information within the Documentation Period will result in denial of the claim. All claim decisions made will be final.